Waiter/Waitress

September 1, 2024
Full Time
Urgent
Application deadline closed.
Deadline date:
Application deadline closed.
ksh10000 - ksh30000 / month

Job Description

Job Requirements

Education:

Diploma, Associate’s degree

Work experience:

three months

Language skills:

English

Job Summary

Contract Type:

Full time

The waiter/waitress will be required to perform the following:

Responsibilities
  • Have a thorough understanding and knowledge of all food and beverage items on the menu and be able to recommend Food and Beverage combinations and up sell alternatives.
  • Operates as the principal salesperson in the restaurant and ensures that guests are accorded high level of customer care.
  • Ensures that the cutlery and crockery used by the guests are clean and properly polished.
  • Sorts and polishes all menus before presenting them to the guests.
  • Promptly and courteously takes orders for food and beverage from guests, posts the same in the POS and serve accordingly.
  • Confirm food and beverage orders as per the restaurant service guidelines.
  • Ensures that the guest orders are served correctly (as per the guests’ specifications
  • Makes follow up on all orders posted.
  • Keeps the guests informed of new developments in case of any delays.
  • Prepare tables for meals, including setting up items such as condiments, silverware, and Server Stations.
  • Clears Tables during service and ensures that Front of House Area is keep in accordance with Good House Keeping Standards.
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
  • Informs Supervisor on any issues that may occur with guests.
  • Ensures correct change are presented to guests and thanks guest for patronage.
  • Follows health, safety and grooming standards at all times.
  • Suggest recommend and upsell menu to guests
  • Being updated with the restaurants’ news such as new menu

Qualifications & Key competencies/skills

  • Must have a Degree/Diploma in Hospitality Management
  • 0-3 years experience in the hospitality industry in a similar role preferably in a fast-paced establishment
  • Excellent reading, verbal, and written English skills.
  • Excellent personal hygiene and grooming habits.
  • Customer service-oriented with a lively, energetic, and outgoing personality.
  • Well-organized and detail-oriented.
  • Be able to remain rational and calm under pressure.
  • Be able to stand or walk for an extended period.